Communicating with creators: what's allowed and what isn't

Keep all your conversations with creators in the project chat, on the Noovid platform. The only exception is the information needed to ship your product.

🛡️ Why this rule?

Noovid is here to make things easier — and to protect both brands and creators. When conversations move off the platform, we can't help sort out problems, keep deadlines on track or make sure both sides are treated fairly.

Keeping conversations on the platform gives you:

• Security for both sides
• Protection for sensitive data
• A clear record of what was agreed
• Support from Noovid if there's a question or disagreement

Because everything is in one place, we can see the history of a conversation and step in if needed — so collaborations stay fair, professional and protected.

✅ What's allowed and what isn't

📦 How shipping works in practice

Once the creator is approved, their job page opens with a chat and the creator's delivery address already there — so you don't need to ask for it anywhere else.

🙋 A creator contacted you outside the platform?

If a creator tries to contact you outside the platform, or you have any questions about this, get in touch with our team — we're here to help. Message us in the platform chat or email [email protected].