Do I have any guarantee?
Noovid's guarantees: a refund if you don't find a compatible creator, revisions and a dispute resolution process.
At Noovid, your satisfaction is our priority. That's why we offer clear guarantees to protect your investment and ensure a positive experience at every stage of the process.
🛡️ Guaranteed refund
If you create a project and don't find a compatible creator, your investment will be 100% refunded, with no bureaucracy.
🔁 Quality guarantee and revisions
If you choose a creator and the delivered content doesn't meet the brief's specifications, you can request revisions directly through the platform.
In addition, we have a dispute resolution process, ensuring that any disagreement is handled with impartiality and transparency — always seeking a fair outcome for both sides.
We're committed to delivering results that meet (or exceed) your expectations and to making your UGC journey as efficient and secure as possible.
If you have questions, our team is always ready to help!
Is there a minimum contract period or commitment?
Noovid requires no long-term contract or commitment: the model is flexible and based on individual projects.
Communicating with creators: what's allowed and what isn't
Communication rules between brands and creators on Noovid: everything through the project chat, with the exception of product shipping details.