Communicating with brands: what you can and can't do
What is allowed and prohibited when communicating with brands, and why everything must happen inside the platform.
Understand how contact between creators and brands works inside Noovid, and how it keeps you protected.
Why do we have this rule?
Noovid exists to make things easier - and also to protect your relationship with brands. When communication moves off the platform, we lose the ability to mediate problems, guarantee your deadlines and ensure your rights are respected.
That's why all communication between you and the brand must happen inside the platform through the project chat, and sharing external data has only one exception: when it involves shipping the product.
Allowed:
Sharing your address and the logistics information needed to ship the product, including details requested by carriers, when necessary.
Not allowed:
Establishing any other type of contact outside the platform: WhatsApp, email, DMs on social media or any external channel, even if it's just to "ask a quick question".
How receiving the product works in practice
Once you're approved for a project, a chat opens automatically inside the platform. Your address already appears in that chat, the brand doesn't need to ask for it off the platform, and you don't need to send it through any other channel either.
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Wait for the brand to reach out through the project chat. That's where they'll confirm the shipment and share tracking information.
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If the carrier needs additional information - such as your contact details for delivery - you can share it through the project chat. There's no need to leave the platform.
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Confirm receipt through the chat as soon as the product arrives. From that point, your 10-day delivery deadline starts counting.
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Send the video exclusively through the platform. Deliveries via Google Drive, WeTransfer, email or any other external channel are not valid for payment.
What happens if I make contact outside the platform?
External communication is a violation of Noovid's rules, and is subject to our penalty system.
Still have a question? Our team is here to help. Get in touch through the platform chat or by email at [email protected].