Communicating with brands: what you can and can't do
What is and isn't allowed when communicating with brands, why everything stays inside the platform, and the risks of outside contact.
All your communication with a brand happens in the project chat on Noovid. The only exception is sharing what's needed to ship your product.
🛡️ Why this rule exists
It's there to protect you. When a conversation moves off the platform, we can't step in if something goes wrong, keep your deadlines fair or make sure your rights are respected.
Keeping it on Noovid gives you:
- A safe, monitored space
- Protection for your data and your rights as a creator
- Help from our team if there's a question or a disagreement
- A full record of the project for both sides
✅ What's allowed and what isn't
- Allowed: sharing your address and the shipping details needed to send the product, including anything the carrier asks for.
- Not allowed: any other contact outside the platform — WhatsApp, email, Instagram or other social media DMs, phone or messages on any other channel, even just to "ask a quick question".
📦 How receiving the product works
When you're accepted on a project, a chat opens automatically on the platform. Your address is already there, so the brand doesn't need to ask for it elsewhere and you don't need to send it anywhere else.
Wait for the brand to message you
The brand will message you in the project chat. That's where they'll confirm the shipment and share tracking details.
Share carrier details in the chat if needed
If the carrier needs more information, like your contact details for delivery, share it in the project chat. No need to leave the platform.
Confirm receipt as soon as the product arrives
Your 10-day delivery deadline starts once you've confirmed you received the product (tap Confirm received).
Send your video only through the platform
Deliveries via Google Drive, WeTransfer, email or any other outside channel don't count for payment.
⚠️ What if I contact a brand outside the platform?
It can lead to a suspension or ban
Contacting a brand outside the platform goes against our Terms and Conditions and can lead to a penalty. It puts collaborations at risk and isn't fair to everyone else on the platform, so it can get your Noovid profile suspended or even permanently banned.
If a brand tries to contact you outside Noovid, please let us know straight away. We're here to protect you and keep everything running smoothly.
Still have a question? We're happy to help — reach us in the platform chat or at [email protected].
How do I publish my public profile?
Hub creators can publish a public Noovid profile to share with brands, who can book them directly from it.
How do I chat with brands, and can I translate messages?
Where to find your conversations with brands, how message translation works and what can't be shared in the chat.