Can I communicate with creators outside the platform?
Why communication with creators must happen exclusively inside the platform and the risks of external contact.
No. All communication with creators must happen exclusively inside the Noovid platform. External communication — whether by WhatsApp, email, social media or other channels — is strictly prohibited and may result in the suspension or removal of your account, in accordance with our Terms of Use.
🔒 Why does this rule exist?
This policy ensures:
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Security for both sides
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Protection of sensitive data and information
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Transparency in interactions
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Support from Noovid in case of questions or disputes
By keeping all communication centralized on the platform, we're able to monitor and record the history of interactions, ensuring that collaborations happen in a fair, professional and protected way.
If a creator tries to contact you through external channels, or if you have any questions about how to communicate inside the platform, get in touch with our team — we're here to help!
How can I chat with my Creator?
How to chat with the creator through the platform, using the Chat button in the Projects section, keeping all communication internal.
What is the "Social Boost" feature?
What Social Boost is: the creator publishes the approved video on their own Instagram or TikTok profile for at least 30 days.