Communicating with creators: what's allowed and what isn't
Why all communication with creators stays in the project chat, the one exception for product shipping, and what happens if you contact creators elsewhere.
Keep all your conversations with creators in the project chat. The only exception is sharing what's needed to ship the product.
Contact outside the platform isn't allowed
Contacting creators any other way — WhatsApp, email, social media or other channels — isn't allowed and can get your account suspended or removed under our Terms of Use.
🤔 Why this rule?
Noovid is here to make things easier — and to protect the relationship between brands and creators. When conversations move off the platform, we can't help sort out problems, keep deadlines on track or make sure both sides' rights are respected.
Keeping everything on the platform means:
- Both sides are safe
- Sensitive data and information stay protected
- Conversations are transparent
- Noovid can step in if there's a question or a disagreement
With every conversation in one place, we have a record of what was agreed, so collaborations stay fair, professional and protected.
✅ What's allowed and what isn't
| What it covers | |
|---|---|
| Allowed | Sharing the address and logistics information needed to ship the product, including details for carriers when needed. |
| Not allowed | Any other contact outside the platform: WhatsApp, email, social media DMs or any other channel — even just to "ask a quick question". |
📦 How product shipping works
Once the creator is approved, their job page opens with a chat and the creator's delivery address already there, so you don't need to ask for it anywhere else.
Open the creator's job page
In the Ship the product to [creator name] card, the Ship to box shows the creator's address, with a button to copy it.
Use this address
Ship the product with the carrier of your choice. Shipping is the brand's responsibility.
If the carrier needs more information
If the carrier needs something like the recipient's contact, the creator can share it in the project chat — no need to leave the platform.
Add the tracking code
In the same card, choose the Carrier, enter the Tracking Number and click Confirm, so the creator is notified and can follow the delivery. Need to change it later? Open Shipment details and click Update Tracking.
🙋 A creator contacted you elsewhere?
If a creator tries to reach you through another channel, or you're not sure how to communicate on the platform, get in touch with our team — we're here to help. Message us in the platform chat or email [email protected].
How do I connect Noovid to Claude or ChatGPT (MCP)?
Manage your Noovid projects from AI assistants like Claude or ChatGPT using the Noovid MCP server, available on Noovid Pro.
How can I chat with my Creator?
How to chat with creators on the platform: the Chat inbox, the job page, message translation and when chat is paused.