How can I chat with my Creator?
How to chat with creators on the platform: the Chat inbox, the job page, message translation and when chat is paused.
Click Chat in the sidebar, or open the creator's job page — that's where you talk to your creator. It's simple, and it keeps everything safe and in one place.
💬 How to get in touch
- Click Chat in the sidebar to see all your conversations with creators on active projects in one inbox. You can search, filter unread messages and see when a message has been read.
- Or open the job page for the creator — the chat is right there, next to the delivery and review steps.
Use the chat to answer questions, ask for updates or agree on details. You can also send reference videos — from the Inspiration library or videos you already received. How to send reference videos
🌐 Different language?
Click Translate on any message to read it in your app language, and Show original to switch back. Creators can do the same with your messages.
⏸️ When is chat paused?
- While a video is waiting for your review, the chat is paused — approve it, or put your feedback in the revision request.
- Once a job is completed, its chat closes.
Keep it on Noovid
All communication needs to stay on the platform. Messages that try to share phone numbers, emails, social media handles or external links are automatically blocked or flagged for review, to protect both sides. Communication guidelines
Running into trouble? Our team is here to help.
Communicating with creators: what's allowed and what isn't
Why all communication with creators stays in the project chat, the one exception for product shipping, and what happens if you contact creators elsewhere.
What are the main benefits of User-Generated Content (UGC)?
The main benefits of UGC: higher conversion, lower cost, content for social media, trust, and standing out from the competition.