How do I contact Noovid support?
The quickest ways to reach the Noovid team: the chat in the app and on this help center, or email.
The quickest way is the chat bubble in the corner of the Noovid app (or here on the help center). Just type your question and our team will reply.
You can also email us at [email protected].
We help through the chat and by email only — there's no WhatsApp or phone support. Planning bigger projects or higher volumes? Message us in the chat and we'll talk it through.
⚡ To help us help you faster
- Tell us which project or creator your question is about.
- If something looks wrong, a screenshot helps a lot.
- Write from the email address on your Noovid account.
🔎 Before you write
Quick tip
Many answers are already here — try the search at the top of this page. And if your question is about a specific project, it's often quickest to message the creator directly in the project chat.
How do I sign in, and what if I can't?
Noovid has no passwords: sign in with Google or an email link. What to do if the link doesn't arrive, and how to change your login email.
Can agencies use Noovid for their clients?
How agencies run UGC for several clients on Noovid: one brand per client, client approvals, ad accounts, usage rights and billing.