Communicating with brands: what you can and can't do
Why all communication with brands happens inside the platform, what's allowed, and what happens if you contact a brand outside Noovid.
All your communication with a brand happens only inside the Noovid platform, in the project chat. The only exception is sharing what's needed to ship your product.
✅ What's allowed and what isn't
| What it covers | |
|---|---|
| Allowed | Sharing your address and the shipping details needed to get the product to you, including anything the carrier asks for. |
| Not allowed | Any other contact outside the platform — WhatsApp, email, Instagram or other social media DMs, phone calls or any other channel, even just to "ask a quick question". |
🛡️ Why this rule?
Noovid is here to make things easier — and to protect your relationship with brands. When a conversation moves off the platform, we can no longer step in if something goes wrong, keep your deadlines fair or make sure your rights are respected.
Keeping it on the platform helps you:
- It's a safe, monitored space.
- Your data and your rights as a creator are protected.
- The Noovid team can help if questions or disagreements come up.
- There's a complete record of the collaboration for both sides.
📦 How receiving the product works
Once you're approved for a project, a chat opens automatically on the platform. Your address is already there, so the brand doesn't need to ask for it elsewhere, and you don't need to send it anywhere else either.
Wait for the brand to message you in the project chat
That's where they'll confirm the shipment and share tracking details.
Share carrier details in the chat if needed
If the carrier needs more information — like your contact or CPF for delivery — share it in the project chat. No need to leave the platform.
Tap Confirm received as soon as the product arrives
Your 10-day delivery deadline starts once you've confirmed you received the product.
Send your video only through the platform
Deliveries via Google Drive, WeTransfer, email or any other outside channel don't count for payment.
⚠️ What if I contact a brand outside the platform?
Penalties apply
Contacting a brand outside Noovid isn't allowed under our Terms and Conditions and falls under our penalty system. It puts collaborations at risk and isn't fair to everyone else on the platform — that's why it can get your Noovid profile suspended or even permanently banned.
📩 If a brand reaches out elsewhere
Please don't reply outside Noovid — just let us know right away. We're here to protect you and keep everything running smoothly.
Still have a question? We're here to help — reach us through the platform chat or by email at [email protected].
How do I publish my public profile?
Hub creators can publish a public Noovid profile to share with brands, who can book them directly from it.
How do I chat with brands, and can I translate messages?
Where to find your conversations with brands, how message translation works and what can't be shared in the chat.