Why wasn't my profile approved?
What we look at when we review your portfolio, what the app shows when a profile isn't approved, and how to apply again with new videos.
We don't send an individual reason, but most profiles that aren't approved miss one of the points below. The good news: you can apply again with new videos.
📲 What the app shows
- While we review your profile: Verification In Progress. This takes up to 5 business days. How long verification takes
- If it isn't approved: Verification Failed, with a Contact Support button underneath. Clicking it takes you back to your application so you can send new videos.
👀 What we look at
- Good image and sound: decent lighting, clear audio, steady footage.
- You on camera in at least one video.
- You speaking to the camera, or narrating, in at least one video.
- Clean videos: no captions, watermarks, app logos or social media handles on screen, and no background music.
- Range: different products, formats or styles, so brands can see what you can do.
- Real UGC: videos made to show a product, not personal vlogs, trends or reposts.
Your old videos are removed
When a profile isn't approved, the portfolio videos you sent are removed. You'll upload new ones when you apply again.
🔁 Applying again
Go through the checklist
Compare your videos with the points above and see what you can improve. Portfolio tips
Record new videos
Film 2 to 4 new videos (MP4, up to 512 MB each), ideally 30 to 60 seconds long.
Send your new application
Click Contact Support on the Verification Failed screen, upload your new videos and submit. We'll review your profile again.
Videos won't upload?
Lots of creators get approved after a few adjustments. Keep going — we're rooting for you 💜