How do I receive the product, and what if it doesn't arrive?
How product shipping works for creators: tracking, confirming receipt, digital products, and keeping the product.
Once you're accepted, the brand ships the product to the address on your profile. When it arrives, tap Confirm received — and yes, you get to keep it.
📦 How it works
The brand ships it
The brand sees the address on your profile and ships the product, usually by Correios or another Brazilian carrier. Keep your address up to date in Settings → Account.
Track the parcel
When the brand adds the tracking code (for example, BR123456789BR), we'll email you and you can follow the parcel on the job page.
Confirm received
When the product arrives, tap Confirm received on the job page. Your deadline starts once you've confirmed you received the product, so confirm as soon as it arrives. Tap Confirm in the window that opens. If the brand hasn't added tracking yet but the product is already with you, tap Already received it? Confirm at the top of the job page instead.
🚚 The product hasn't arrived
- Check the tracking status on the job page.
- Message the brand in the chat. If the carrier needs a phone number, your CPF or other details, you can share them there.
- Still no news? Contact our support team.
Lost or damaged parcel
If the parcel is lost or arrives damaged, tell the brand in the chat — they'll send a replacement. Your countdown only starts once you've received a usable product, so don't tap Confirm received for a damaged item.
🎁 Do I keep the product?
Yes. Once you deliver the content, the product is yours to keep — you never pay for the product or the shipping. If you don't deliver, you'll need to return it or reimburse its value.