What if a creator is late or doesn't deliver?
What happens when a creator misses the deadline or drops a project, and your options: wait, replace or get credit.
You're covered. Most creators deliver on time — they get automatic reminders as the deadline gets closer — but if one is late or stops responding, we'll sort it out with you.
🛠️ What you can do
Check the job page
Make sure the product arrived and the creator confirmed receipt — for physical products, the deadline only starts once they have (for digital products and services, it starts when the creator is accepted).
Message the creator
Send them a message in the chat.
Contact our support team
Message us in the chat. We'll get in touch with the creator and, depending on what you prefer, we can:
- wait for the delivery,
- replace the creator — the spot reopens so another creator can take it, or
- return the full value as credit to your Noovid account, processed within 7 business days, ready to use on another project.
You never pay for content you don't receive
The creator is only paid once you approve their content.
⚠️ What happens to the creator?
- Creators who miss deadlines or don't deliver can be suspended for 7 days, 30 days or permanently, depending on the case.
- A creator who received a physical product and doesn't deliver has to return it or pay for it.
🔒 "Closed" jobs
If Noovid closes a job — for example, after a creator dropped it — you'll see it marked Closed with a note that you don't need to do anything else.
🙋 If you're the one who stopped responding
Projects need you too: ship the product, answer questions and review deliveries.
Stay responsive
Content you don't review within 7 days is approved automatically.