Can I cancel a project?
When you can cancel a project, how platform credit works, and your right of withdrawal under the CDC.
Yes, in some cases. Unpaid drafts can be archived anytime. For paid projects, message our support team — what's possible depends on whether you've accepted a creator yet.
📝 Unpaid drafts
A project you haven't paid for yet is just a draft. You can archive it anytime, at no cost.
💳 Paid projects
Once a project is paid, you can't cancel it from the dashboard — message our support team in the chat or email [email protected] and we'll help.
Under article 49 of the Brazilian Consumer Defence Code (CDC), you can change your mind within 7 days of your order.
🛡️ If a creator doesn't deliver
You never pay for content you don't receive. You can wait, have the spot reopened for another creator, or get the full value of that video back to your Noovid account as platform credit, processed within 7 business days. What if a creator doesn't deliver?
🙅 If an invited creator declines
- Noovid Hub invites: the value of that spot (video and add-ons) comes back to your account as credit automatically, and you can invite another Hub creator.
- Invites to Favourites: the spot opens up on the marketplace so other creators can apply.
⭐ Noovid Pro
You can cancel your subscription anytime, and you keep access until the end of the period you've paid for. Pro pricing and cancellation